Reference

Terms and Conditions That Cover Your Account

These terms govern how your 6c999 account works — what you can do, what we expect, and how wallet activity through bKash, Nagad, and Rocket is handled.

Account EligibilitybKash, Nagad, Rocket Wallet RulesAccount Suspension ConditionsDispute and Closure ProcessApplicable Region Notice
6c999 Terms and Conditions That Cover Your Account
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a question about how they apply to your account, our support team can help. You can reach us through live chat inside your account, by email, or through our social channels. We aim to respond to terms-related queries with a clear written answer rather than a generic reply.

Live Chat Open your account, tap the chat icon, and ask about any terms clause directly. This is the fastest path for wallet and account questions.
Email Support Send a detailed query to our support email address. For terms disputes, put your account ID and the specific clause in the subject line.
Social Channels Reach us through our official social pages for general terms questions. For account-specific issues, live chat or email gives you a faster resolution path.
HOW WE OPERATE

Account Security and How We Manage Your Data

We keep your account data — including wallet records for bKash, Nagad, and Rocket transactions — stored under access controls that limit who can view them. You can request a summary of your account activity at any time through the account settings panel. If you believe your account has been accessed without your permission, contact us immediately via live chat so we can place a hold and investigate.

Wallet Record Access

Your bKash, Nagad, and Rocket transaction records are viewable inside your account panel. We do not share wallet data with third parties outside of what your local law requires.

Account Security Steps

We use OTP verification on login and on withdrawal requests. If your phone number changes, you must verify the new number before wallet withdrawals are unlocked again.

Data Retention

Account and transaction records are retained for as long as required under applicable regulation in the regions we serve. Closed accounts do not lose their transaction history immediately.

Requesting Changes

To correct account details or request data review, contact support via live chat or email with your account ID. We handle those requests in the order they arrive.

Common Questions About These Terms

These are the questions we hear most often about account terms, wallet conditions, and what happens when something goes wrong. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Every deposit and withdrawal — whether through bKash, Nagad, or Rocket — is covered by these terms. Wallet activity is logged and subject to the same account rules.

We publish updates on this page and consider continued account use as acceptance. We recommend checking back if you have not reviewed the terms recently.

We may suspend or close the account depending on the nature of the breach. Pending wallet balances are handled according to the closure clause in the full terms document.

Enforceability depends on your local law and eligible region. We do not make a legal certainty claim. If local regulation conflicts with any clause, local regulation applies to you.

Contact support via live chat or email with your account ID and the decision reference. We review disputes in writing and respond with a clear explanation of the outcome.

Records are kept for as long as required by applicable rules in the regions we serve. You can ask support for a summary of what is held before or after closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.